PRIVACY POLICY

2.1 Information you provide directly:

• Name and contact details such as email address and phone number

• Messages or enquiries submitted through our contact or booking forms

• Billing information for any payments, processed securely via third-party payment gateways

 

2.2 Information collected automatically:

• IP address and approximate geographic location

• Browser type, version and operating system

• Pages visited, time spent on pages and referring website addresses

• Device identifiers and advertising identifiers

• Cookie identifiers and session data (only with your consent — see Section 4)

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3. How We Use Your Information

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We use the information we collect to:

• Respond to your enquiries and service requests

• Process bookings and payments

• Improve and personalise your experience on our Website

• Send you updates or promotional communications, with your prior consent

• Measure and analyse Website performance and advertising effectiveness

• Comply with our legal obligations

• Prevent fraud and ensure the security of our Website

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4. Cookies and Tracking Technologies

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✅ Microsoft Advertising Compliant — Opt-In Cookie Consent

 

We use cookies and similar tracking technologies on our Website. We do NOT set any non-essential cookies until you have given your explicit, active consent by clicking "Accept" on our cookie consent banner.

 

4.1 What are cookies?

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Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide analytics and advertising information.

 

4.2 Types of cookies we use:

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• Essential cookies — strictly necessary for the Website to function. These are set automatically without consent as they are required for the site to operate (e.g. session management, security).

• Analytics cookies — help us understand how visitors use our Website. Only set with your explicit consent.

• Advertising cookies — used to measure the performance of our advertising campaigns including Microsoft Advertising (UET Tag) and Google Ads. Only set with your explicit consent.

• Functional cookies — remember your preferences and settings. Only set with your explicit consent.

 

4.3 Microsoft Advertising UET Tag

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Our Website uses the Microsoft Advertising Universal Event Tracking (UET) tag. This tag only fires and collects data after you have given explicit consent via our cookie consent banner. If you decline advertising cookies, the Microsoft UET tag will not activate and no advertising data will be collected. This is fully compliant with Microsoft Advertising cookie consent requirements effective May 5, 2025.

 

4.4 Your cookie choices (opt-in):

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When you first visit our Website a cookie consent banner will appear. You must actively click "Accept" to allow non-essential cookies. Declining is as easy as accepting — you can choose to accept or decline with a single click.

 

You can change your cookie preferences at any time by:

• Clicking "Manage Cookies" in the footer of our Website

• Clearing cookies in your browser settings

• Using your browser's built-in cookie controls

• Responding to the Global Privacy Control (GPC) browser signal — we honour GPC opt-out signals

 

Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew consent.

5. Advertising and Third-Party Data Sharing

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We work with third-party advertising partners including Microsoft Advertising and Google Ads to promote our services. These partners may use cookies and similar technologies to collect data about your interactions with our Website and ads, subject to your cookie consent.

 

• We do not sell your personal data to any third party

• We only share advertising data with partners after you have given explicit consent via our cookie banner

• You can opt out of personalised advertising from Microsoft at: https://account.microsoft.com/privacy

• You can opt out of personalised advertising from Google at: https://adssettings.google.com

 

For California residents: You have the right to opt out of the sharing of your personal data for personalised advertising purposes. To exercise this right, click "Do Not Sell or Share My Personal Information" in our website footer or adjust your cookie preferences.

6. Data Breach Notification

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Data Breach Notification Clause

 

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, IT Easy Solutions will take the following actions:

 

• We will notify the relevant data protection authority within 72 hours of becoming aware of the breach, where technically and legally feasible

• We will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms

• Our breach notification will include: a description of the nature of the breach; the categories and approximate number of individuals and records affected; the likely consequences of the breach; and the measures taken or proposed to address the breach and mitigate its effects

• We maintain a register of all personal data breaches regardless of whether notification is required

 

We maintain appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These include HTTPS encryption, access controls, and regular security reviews.

7. Data Retention

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We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Once data is no longer needed it is securely deleted or anonymised. Specifically:

• Contact form submissions: retained for 12 months

• Analytics data: retained for 26 months (Google Analytics default)

• Advertising conversion data: retained for 13 months (Microsoft Ads default)

• Cookie consent records: retained for 3 years as proof of consent

• Billing records: retained for 7 years as required by tax law

8. Your Rights

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Depending on your location and applicable law you may have the following rights:

 

8.1 All users:

• Right to access the personal data we hold about you

• Right to request correction of inaccurate information

• Right to request deletion of your personal data

• Right to withdraw consent to marketing at any time

• Right to withdraw cookie consent at any time via our cookie preference centre

 

8.2 EU/UK users (GDPR):

• Right to data portability — receive your data in a structured, machine-readable format

• Right to object to processing based on legitimate interests

• Right to restrict processing in certain circumstances

• Right to lodge a complaint with your local data protection authority

 

8.3 California users (CCPA/CPRA):

• Right to know what personal information is collected, used, shared or sold

• Right to delete personal information

• Right to opt out of the sale or sharing of personal information for advertising

• Right to non-discrimination for exercising your privacy rights

• Right to correct inaccurate personal information

 

To exercise any of your rights please contact us at info@iteasysolutions.co.in. We will respond within 30 days.

9. Children's Privacy

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Our Website is not directed at individuals under the age of 18 and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor please contact us immediately at info@iteasysolutions.co.in and we will delete it promptly.

10. Links to Other Websites

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Our Website may contain links to external websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of any external sites and encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

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As an India-based company serving US customers, your personal data may be transferred to and processed in countries other than India. When we transfer personal data internationally we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including standard contractual clauses where required.

12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be notified to you via a prominent notice on our Website and where required by law via direct notification. The date of the most recent update is shown at the top of this Policy. Your continued use of our Website after any changes constitutes acceptance of the updated Policy.

13. Contact Us and Data Controller

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IT Easy Solutions is the data controller responsible for your personal data.

 

IT Easy Solutions

Website: www.iteasysolutions.co.in

Email: info@iteasysolutions.co.in

Location: Delhi, India

 

For privacy-related enquiries, data subject rights requests or to report a data breach please email us at info@iteasysolutions.co.in with the subject line "Privacy Request". We aim to respond within 30 days.

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